FREQUENTLY ASKED
QUESTIONS

Processing and shipping times are currently 2-10 business days. USPS shipping times may vary however, you will receive tracking information and updates after your order has been placed.

***Many of our products are made-to-order. Please allow up to 10 business days from date of purchase to delivery***

You can contact customer service via the methods listed below:

Email: info@thebu.shop

Phone: 770-670-4123

Should this situation occur, please contact your local post office with your tracking information. Be-U will provide your order tracking information and updates as your order is being packaged. We take pride and care in packaging your order however, after your package is received by the post office WE ARE NOT RESPONSIBLE FOR ANY LOST OR DAMAGED PACKAGES. However, we will work with you on a resolution should this occur.

We do not accept refunds, please contact us if there is an issue with your order. ALL SALES ARE FINAL. WE DO NOT ACCEPT REFUNDS OR RETURNS ON ANY ORDER FOR SANITARY PURPOSES.

Once your order is placed, you have 24 hours to cancel your order. Any requests to cancel orders after 24HRS will be denied. When you order from Be-U, you are agreeing to our policies.